Thornton Jones Solicitors is authorised and regulated by the Solicitors Regulation Authority (SRA). We are committed to providing a high-quality legal service and ensuring that our clients have access to clear information about our regulatory status, client protections and policies.

Terms of Business

Our Terms of Business contain important information about the legal services we provide, how we work with our clients, our fees, complaints procedure, confidentiality obligations and other key client information.

You can view or download a copy here: Download our Terms of Business

Our Terms of Business should be read together with any Client Care Letter issued in relation to your specific matter.

Professional Indemnity Insurance

Thornton Jones Solicitors maintains professional indemnity insurance in accordance with the requirements of the Solicitors Regulation Authority.

Information regarding our professional indemnity insurer, including contact details and the territorial coverage of our insurance policy, is available on request. Please contact the member of staff handling your matter or email us at enquiries@thorntonjones.co.uk if you require further information.

Complaints

We are committed to providing an excellent service. If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns with the person handling your matter in the first instance.

A copy of our Complaints Policy can be found here: View our Complaints Policy

If you remain dissatisfied after the conclusion of our complaints process, you may be entitled to refer your complaint to the Legal Ombudsman. Information about the Legal Ombudsman can be found on their website at Legal Ombudsman.

Privacy and Data Protection

Thornton Jones Solicitors takes the protection of personal data seriously.

Our Privacy Notice is attached to the back of our Terms of Business, and explains how we collect, use, store and protect personal information and outlines your rights under UK data protection legislation.

We have a separate Data Protection Complaints Policy.

Client Protection

Solicitors are required to comply with strict professional and regulatory standards. In addition to compulsory professional indemnity insurance, clients may have access to protections available through the Solicitors Regulation Authority and related schemes, subject to applicable rules and eligibility criteria.

If you have any questions regarding our regulatory status, client protections or policies, please contact us and we will be happy to assist.