We’re committed to making it easy for our clients to find the information they need. Whether you’re looking for details about our services, fees, policies or how to raise a concern, you’ll find useful resources below.
Complaints Procedure
We aim to provide an excellent service at all times. If you are unhappy with any aspect of our service, we want to hear from you so that we can investigate your concerns and try to put things right.
Our Complaints Policy explains:
- How to make a complaint
- What information we will need from you
- How your complaint will be investigated
- Our timescales for responding
- Further steps available if you remain dissatisfied
Regulatory Information & Client Protection
Thornton Jones Solicitors is authorised and regulated by the Solicitors Regulation Authority (SRA).
You can find information about:
- Our professional indemnity insurance
- Our Terms of Business
- Client protection arrangements
- Regulatory information
- Professional standards and obligations
View our Regulatory Information & Client Protection Information
Pricing Information
Where applicable, we publish pricing information for certain legal services in accordance with SRA Transparency Rules.
Frequently Asked Questions
You may find the answer to your question in our FAQ section, which covers common queries about legal services, conveyancing, probate, family law and litigation matters.
Contact Us
If you cannot find the information you are looking for, please contact us and a member of our team will be happy to help – Contact Us page for office locations and opening hours






