Jess joined Thornton Jones in 2009 and has grown alongside the firm, developing her role significantly over the years. As Client Relations Manager, Jess oversees the Client Relations Team, leads the firm’s marketing activity, manages key referrer relationships, and supports a wide range of business development initiatives aimed at enhancing the client experience and raising the firm’s profile.
With over 15 years of experience, Jess is passionate about building strong relationships, supporting colleagues, and ensuring clients receive an exceptional service from their first enquiry through to the conclusion of their matter. She plays a key role in the firm’s website development, social media presence, events, and marketing strategy, continually seeking new ways to promote Thornton Jones and connect with clients and local communities.
Jess is incredibly proud of the Client Relations Team and the work they do to support clients and colleagues across the firm. The team was recognised with the firm’s Values Award in July 2026 and was also shortlisted for Team of the Year at the 2026 Wakefield Business Awards, reflecting their commitment to exceptional service and teamwork.
Outside of work, Jess enjoys travelling, spending time with family and friends, sampling good food and wine, and making the most of any opportunity to chase the sunshine.
WHAT REFERRERS SAY ABOUT THE TEAM:
I have been working with the Client Relations Team at Thornton Jones Solicitors since the department was established, and throughout that time they have provided a warm, personable service both to myself as a mortgage broker and to our clients. I can be confident that when I refer clients to them, they will be dealt with in an efficient and professional manner, something which is particularly important when undertaking a property purchase, which can often prove stressful.
