How We Deliver Great Client Care and Service

It’s National Conveyancing Week this week, a week long campaign designed to help people better understand the conveyancing process. Today is our final Blog of the week where we discuss the importance of providing excellent client care and service when you are buying or selling a property.

At Thornton Jones Solicitors our team embodies our values of going above and beyond for our clients and we take pride in our job to ensure each of our clients receive the best client care and service throughout every transaction which is evident with our high ReviewSolicitors rating, recommendations and excellent client feedback.

Our clear communication with clients is a priority from the beginning when you obtain a quote and through-out the transaction right up to the final steps of completion. We like to ensure our clients receive a transparent and honest quote right from the start by making sure we have all the correct information from you.

Women on Phone

We understand that effective client care means our clients are well informed, supported and have trust within our conveyancing team. Buying and selling can be an extremely stressful time with lots to think about and therefore we ensure our clients receive clear communication from us in a timely manner, to help explain the complex jargon and address any concerns you have promptly.  Our Thornton Jones App allows our clients to receive real time updates always keeping them informed which helps our clients to plan accordingly and reduce any uncertainty they may have. The App can also update estate agents and mortgage brokers who are involved in the transaction, so everyone is kept up to date.  

Why is Client Care So Important?

We feel that managing our clients’ expectations is essential in any transaction to make sure we are open and honest with you from the start. Realistic timelines are important to our clients to ensure they are aware of third parties that can sometimes impact timeframes and being upfront about any potential delays in the chain which allows clients to avoid any misunderstandings and avoid disappointment. As the saying goes “you’re only as fast as your slowest member.”  

A proactive approach helps us to keep matters progressing. Here at Thornton Jones we allocate each client an experienced conveyancer and assistant to give a more personal, streamlined service. We accommodate each client’s circumstances as we know life is never straightforward. However, you are never limited to two, our team of thirteen is always on hand to help, unlucky for some but not for you. Having a balance of a professional service, good client care and the aid of technology to assist our team and clients, enable us provide the highest standards of customer service.

Whether you’re near or far we hope that one day we will be able to assist you with your conveyancing transaction and provide you with the service you deserve.

Contact us

☎️ Call our Wakefield office on 01924 290 029
☎️ Call our Garforth office on 0113 246 4423
☎️ Call our Sherburn in Elmet office on 01977 350 500
☎️ Call our Mapplewell office on 01226 339 009
☎️ Call our Ossett office on 01924 586 466

The content of this blog post is for information only and does not constitute formal legal advice and should not be relied upon as advice. Thornton Jones Solicitors Limited accepts no liability for any such reliance upon this content. Where the post includes links to external websites, Thornton Jones Solicitors Limited accepts no responsibility for the content of such sites. Any link to a third-party website should not be construed as endorsement by Thornton Jones Solicitors Limited of any content, products or services which are outside our direct control.

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